Question 1

What is DZN Soft?

Accepted Answer

DZN Soft is a software company working in web software, mobile apps, e-commerce and custom enterprise software, building projects since 2012. With our e-commerce platform, brands set up and run their own online stores with ready-made themes, a single admin panel and built-in integrations.

Question 2

Who is DZN Soft for?

Accepted Answer

It suits businesses of every size, from first-time sellers to growing marketplace merchants and enterprise brands that need ERP integration, B2B or multiple languages. Choose the Starter, Professional or Enterprise package that fits and upgrade as you grow.

Question 3

I'm not technical; can I manage my store myself?

Accepted Answer

Yes. Products, categories, stock, variants, orders, customers, pages and blog content are all managed from one panel. Change your store's look from the theme gallery and edit sections without code in the drag-and-drop page designer. Our support team is there whenever you get stuck.

Question 4

I only need a corporate website or custom software; do you build that?

Accepted Answer

Yes. Alongside e-commerce packages we build corporate websites, mobile apps and custom software. Corporate sites are delivered in 3-5 weeks on average and custom software in 6-12 weeks depending on scope; after the first meeting we share a clear timeline and price.

Question 5

How quickly can I open my store?

Accepted Answer

Your store is prepared within minutes of filling in the sign-up form. After choosing your theme and package you can start adding products, then connect your domain to go live.

Question 6

Do I use a ready-made theme; can I change the design?

Accepted Answer

You start with one of 70+ ready-made themes for your industry and can switch at any time. You edit colors, fonts and sections yourself in the drag-and-drop design studio. Brand-specific theme customization and fully custom design are done by our team depending on your package.

Question 7

Can I connect my own domain?

Accepted Answer

Yes. Your store goes live on a DZN Soft address as soon as it is created. When you add your own domain in the panel, the DNS record is prepared automatically; once verified, your store runs on your own address with SSL included in your package.

Question 8

Does my store work on mobile devices?

Accepted Answer

Yes. Every theme is designed to work equally well on phones, tablets and desktops, so you don't need a separate mobile site. You can preview mobile and desktop views live in the design studio.

Question 9

Which payment methods can I use?

Accepted Answer

You can enable PayTR, iyzico or your own virtual POS provider together with bank transfer and cash on delivery from the panel. The POS agreement is in your name and you only enter your keys; payments go directly to your own account.

Question 10

How does the shipping integration work?

Accepted Answer

Connect your Aras Kargo, Yurtiçi Kargo and MNG Kargo accounts to create shipments from the panel and track their numbers and status. The number of carriers you can connect depends on your package.

Question 11

Are marketplace and e-invoice integrations available?

Accepted Answer

Yes. You issue invoices for your orders from the panel via the GİB e-Archive portal or private integrators such as Nilvera. Marketplace integration, which manages stock and prices on Trendyol, Hepsiburada and N11 from one place, is included in the Professional and Enterprise packages.

Question 12

What is included in the monthly package?

Accepted Answer

Hosting, SSL certificate, theme, admin panel and software updates are included in the monthly fee, with no separate setup or maintenance charge. Product limits, integration scope and support channels vary by package; see the comparison table on the packages page for details.

Question 13

Do prices include VAT; is there a commitment?

Accepted Answer

Package prices exclude VAT. There is no commitment and switching packages carries no extra fee.

Question 14

Can I upgrade my package later?

Accepted Answer

Yes. You can upgrade at any time as your business grows. Your store uses only the features included in your package, and the new package's features open in your panel immediately after upgrading.

Question 15

Does my data belong to me; can I move my store?

Accepted Answer

All store data belongs to you. From the site transfer screen you can export your design, products, categories, pages, blog, shipping and payment settings in a single file and restore them whenever you like. If you're coming from another site, we migrate your content, products and SEO data and set up redirects to protect your rankings.

Question 16

Are my store and customer data secure?

Accepted Answer

Your store is encrypted with an SSL certificate and card details are never stored in your store; payments are taken on the secure checkout of PayTR, iyzico or your POS provider with 3D Secure. Hosting, backups and software updates are managed by us.

Question 17

How do I get support?

Accepted Answer

Reach us from the support request screen in your panel or by email. The Professional package adds priority email and phone support, and the Enterprise package includes a dedicated account manager plus an after-hours emergency line for when your store is unreachable.

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